Terms of Service – Your Guide to a Seamless Experience at Eve Crystals
Welcome to Eve Crystals! We are dedicated to providing you with a seamless and enjoyable shopping experience. To ensure transparency and clarity, we have outlined our Terms of Service below. These terms govern your use of our website and the purchase of products from Eve Crystals. By accessing our website and making a purchase, you agree to comply with these terms.
1. Acceptance of Terms
By using our website and engaging in transactions with Eve Crystals, you acknowledge that you have read, understood, and agreed to our Terms of Service. If you do not agree with any of these terms, please refrain from using our website.
2. Use of the Website
2.1 Eligibility
To use our website and make purchases, you must be at least 18 years old or the legal age of majority in your jurisdiction.
2.2 Account Registration
Creating an account is not required to browse our website. However, to make a purchase, you will need to create an account by providing accurate and up-to-date information. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account.
2.3 Prohibited Activities
When using our website, you agree not to:
- Violate any applicable laws or regulations.
- Infringe upon the intellectual property rights of Eve Crystals or any third party.
- Engage in fraudulent or deceptive activities.
- Impersonate any person or entity.
- Transmit any harmful or malicious content, including viruses or malware.
- Interfere with the proper functioning of the website or disrupt other users’ experience.
3. Product Information and Pricing
3.1 Product Descriptions
We strive to provide accurate and detailed descriptions of our products. However, please note that slight variations in color, shape, and size may occur due to the natural characteristics of crystals and gemstones.
3.2 Pricing and Payment
All prices listed on our website are in Indian Rupees (INR) and inclusive of applicable taxes, unless otherwise stated. We reserve the right to modify our prices at any time, but such changes will not affect orders that have already been placed.
Payment for purchases can be made through our secure online payment system. We accept various payment methods, including credit cards, debit cards, and digital wallets. By providing your payment information, you authorize us to charge the designated amount for your order.
4. Order Processing and Shipping
4.1 Order Confirmation
After placing an order, you will receive an email confirmation with the details of your purchase. Please review this information carefully and contact us immediately if any corrections are needed.
4.2 Shipping and Delivery
We strive to process and ship orders promptly. Please refer to our Shipping Policy for estimated delivery times and other relevant information.
4.3 Customs and Import Duties
If you are placing an international order, please be aware that you may be subject to customs duties, taxes, and fees imposed by your country’s customs authorities. These charges are your responsibility and may vary depending on the country and the value of your order.
5. Returns and Exchanges
5.1 Eligibility for Returns
We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may be eligible for a return or exchange. Please refer to our Refund Policy for detailed information on eligibility, conditions, and the process for returns and exchanges.
5.2 Return Shipping
If a return or exchange is necessary, you will be responsible for the cost of return shipping unless the item received was damaged, defective, or incorrect.
6. Limitation of Liability
While we strive to provide accurate information and quality products, Eve Crystals shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or the purchase of our products. This includes, but is not limited to, damages for loss of profits, data, or goodwill.
7. Intellectual Property
All content and materials available on the Eve Crystals website, including but not limited to text, graphics, logos, images, and software, are the property of Eve Crystals and are protected by intellectual property laws. You may not use, reproduce, distribute, or modify any content without prior written consent from Eve Crystals.
8. Governing Law and Jurisdiction
These Terms of Service shall be governed by and construed in accordance with the laws of India. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts of India.
Frequently Asked Questions (FAQs)
1. Do I need to create an account to browse the Eve Crystals website? No, you can browse our website without creating an account. However, you will need to create an account to make a purchase.
2. What payment methods do you accept? We accept various payment methods, including credit cards, debit cards, and digital wallets. You can choose the payment option that is most convenient for you during the checkout process.
3. How long does it take to process and ship an order? We strive to process and ship orders promptly. The processing time may vary depending on the availability of the product and the volume of orders we receive. Please refer to our Shipping Policy for estimated delivery times.
4. Can I return or exchange a product if I am not satisfied? Yes, if you are not satisfied with your purchase, you may be eligible for a return or exchange. Please review our Refund Policy for detailed information on eligibility, conditions, and the process for returns and exchanges.
5. Are there any additional charges for international orders? If you are placing an international order, please be aware that you may be subject to customs duties, taxes, and fees imposed by your country’s customs authorities. These charges are your responsibility and may vary depending on the country and the value of your order.